We always ensure that your pet will receive the best care and love. Their happiness and safety is our priority and we strive to provide a grooming experience we would want our own pups to have. Occasionally, we have a dog with extreme anxiety/stress or that just doesn't tolerate the grooming process well. We will never push a dog past what they can comfortably handle. If, during the groom, we deem it unsafe to continue due to uncooperative behavior (nipping, biting, excessive squirming, continually trying to jump off the grooming table, etc), we will contact you to let you know we are unable to continue. Using sharp objects on a moving target can be extremely dangerous for both dog and groomer, and we would never want to risk an injury that could have been avoided by stopping the groom.